Our Vision

A unique customer experience via omnichannel and multi-local brands

Where do we stand today?

A multi-local and omnichannel Group

Multi-local player with leading banners in 10 Geographics Omnichannel Group : Retail, Wholesale, Master Franchise, E-Commerce websites and marketplaces Digital is growing with more than 15% revenues online.

FRANCE

Website : 03

Brands :  Histoire d’or

548

Store

Germany

Website : 03

Brands : Histoire d’or

548

Store

A massive customers community

A development based on a strong base of satisfied customers

A constant adaptation to customers behaviors

 

23M

80%

30%

90%

members in our membership programs

 

Annual Traffic, almost 50% of which through our web-stores

 

 

new customers 
every year

satisfaction rate 

Non ageing average customer at 38 years old

 

MOBILE represents 70% of online traffic and 50% of online sales

 

+100% GROWTH on People eached through, Social Media in 2018

 

Our development is reinforced by our strong and integrated back office

Purshase

Our purchasing teams are based in each of the main regions of production of Jewellery and watches over the globe. They are experts in Jewellery and watch industry on their geographies, and have a strong retail and customer oriented culture. They are permanently investigating new designs and product oportunities for the benefit of our customers.

 

our vision 3

They work on a daily basis with each of our banners offer teams and our suppliers in order to develop the best products for our clients: jewels and watches  that will satisfy them on the long term for an affordable price.

 

We work with world class manufacturers that all have an individual and specific know how in the jewelry and watch manufacturing. We have the highest standards criterias to select them, from their capacity to collaborate with our teams to develop produits meeting with our specific market demands, their manufacturing capability, and their cost efficiency. 

They work on a daily basis with each of our banners offer teams and our suppliers in order to develop the best products for our clients: jewels and watches that will satisfy them on the long term for an affordable price.

Considering the very large number of customers to serve, but also the fact that each jewel is unique, we have developped very strong partnerships with our suppliers, including the implementation of specific programs covering supply chain excellence and maximum service for our clients.

 

Our strong position in the retail jewelry sector gives us a responsibity : contribute to a responsible production and supply chain at every level : raw material, well being and security of people involved, low environemental impact, product durability. 

 

Our suppliers work in the full respect of our standards, which cover quality, supply chain, ethical and environmental considerations. Our standards are at least at the level or of the most demanding international requirements (RJC, SMETA, BSCI). 

 

Our suppliers are audited before any collaboration, and are subject to regular audits both from our own teams and by independant recognized auditors.

 

Supply

xx

 

Finance

Group Finance department plays a key role in the Thom Group’s organization by relying on experienced financial teams in each country. Thom Group’s Finance function is fully embedded to lead strategic projects worldwide successfully.

 

IT

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Whats our future?

+ Presence in China

Presence in 2019

MID terme development

Long terme development